Conduct post monitoring and online monitoring of Agent recordings to assess recording quality and conduct personnel assessments;
Responsible for quality inspection and calibration, responsible for outputting QA related reports;
Responsible for communicating with responsible team members about issues arising from employees and developing improvement plans;
Take responsibility for the improvement results, save the improvement results and provide them to the relevant person in charge.
Job requirements
More than 1 year of experience in call center quality management;
Very strong error correction ability, able to effectively grasp the essence of events, willing to communicate with people, outgoing personality, requiring experience in making reports;
Clear speech and strong expression ability; Strong logical thinking ability; Dedicated to work and a strong sense of responsibility; Have a good sense of collaboration and service; Has good communication and expression skills, and the ability to adapt to changing circumstances; Has good organizational coordination and the ability to withstand pressure.
Finance Specialist
Job Description
Responsible for the payment process and expense reimbursement document review, paying attention to the authenticity, completeness, reasonableness, and legality of the documents;
Responsible for sorting out expense reimbursement, supplier payment and other processes, improving and formulating relevant financial management systems;
Connect with products and promote online processes such as review and reimbursement;
Coordinate business, assist in answering approval related questions, and arrange training on financial processes for each business line.
Job requirements
Finance major, priority given to first tier universities;
1-3 years of financial work experience, diligent, responsible, and skilled in communication.
sales specialist
Job Description
Responsible for offline promotion of company related products and increasing product exposure;
Responsible for exploring and discovering high-quality urban customers, installing and teaching products to use in stores, and carrying out post maintenance and related consulting work;
Effectively cooperate with various departments of our company, quickly and effectively solve problems and emergencies encountered before and after product launch, and promptly handle customer complaints, suggestions, and feedback.
Job requirements
College degree or above, with a certain understanding of the local market;
Passionate about sales, willing to take on challenges, possessing strong interpersonal communication skills, quick thinking, able to accurately grasp product advantages and customer psychology, efficiently integrate internal and external resources to promote sales performance;
Have strong learning ability and adaptability, be able to quickly adapt to the development of the Internet industry, be energetic, and be able to perform tasks well under pressure;
Experience in Internet, FMCG and other related industries, or management experience is preferred.
